Privacy Policy

Alpine Media Academy respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our services.

Data Controller

Alpine Media Academy is the data controller responsible for your personal data collected through our site and services.
Our address is:
Alpine Media Academy
8 Bahnhofstrasse,
5th Floor,
Zurich, Zurich, 8001,
Switzerland

Collection of Your Information

We may collect personal information that you voluntarily provide to us when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, or interact with our services. This information may include:

• Contact details such as your name, email address, postal address, and phone number.
• Account information such as username and password.
• Payment information, although we do not directly store payment card details, which are processed by secure third-party payment processors.
• Information related to your use of our services, such as course progress, interactions with course materials, and submissions.
• Communication data when you contact us through our site or other means.
• Demographic information such as age or gender, if provided voluntarily.
• Feedback and survey responses.

We may also collect certain information automatically when you visit our site:

• Usage data such as your IP address, browser type, operating system, referral source, pages viewed, time spent on pages, and clickstream data.
• Information collected through cookies and similar tracking technologies.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on the specific purpose for which we are using your information:

• Necessity for performing a contract with you or taking steps at your request before entering into a contract (e.g., providing access to courses you enrolled in).
• Compliance with a legal obligation (e.g., for tax or accounting purposes).
• Our legitimate interests, provided these interests are not overridden by your interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, direct marketing where permitted).
• Your consent, where required by law (e.g., for sending certain marketing communications). You have the right to withdraw consent at any time.

How We Use Your Information

We use the information we collect about you for various purposes:

• To provide, operate, and maintain our services.
• To process your transactions and manage your orders.
• To communicate with you, including responding to inquiries, providing customer support, and sending service-related notifications.
• To send you information about our services, promotions, and events, where you have agreed to receive such communications.
• To personalize your experience on our site and deliver content and product offerings relevant to your interests.
• To monitor and analyze usage and trends to improve our site and services.
• To detect, prevent, and address technical issues and fraudulent activity.
• To comply with legal obligations and protect our rights and interests.

Disclosure of Your Information

We may share your personal data with third parties in certain situations:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your specific consent.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where the legal basis for processing is your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in this policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your activity on our site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Children's Privacy

Our services are not intended for use by individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By post:
Alpine Media Academy
8 Bahnhofstrasse,
5th Floor,
Zurich, Zurich, 8001,
Switzerland